FAQs
Our happiness team is always here to assist.
Welcome to the Infinita Materials FAQ page. Here you’ll find quick answers to the most common questions about our products, services, and policies.
We specialize in providing high-quality, performance-driven materials for a variety of industries, including Our products are known for their durability, innovation, and compliance with industry standards.
Customer Service
We sell high-quality battery materials, fuel cell materials, sputtering targets, and spray-grade powders for various industrial and research applications.
You can place an order by browsing our products and submit form. Our Sales team will contact you shortly.
We offer material customization services based on your unique specifications, including chemical composition, mechanical properties, and performance needs.
Yes, we are happy to provide quotes for bulk orders. Please get in touch with our sales team with the product details and quantities required.
Yes, we offer comprehensive technical support for all our products. Our experts can answer any questions and provide guidance on proper usage.
Product Service
The major fuel cell materials we provide are
- Lanthanum Strontium Cobalt Ferrite
- Lanthanum Strontium Manganite
- Cerium Gadolinium Oxide
- Nickel Yttria-Stabilized Zirconia
Yes, we do customization in fuel cell materials. Here are some of the previous customization we had for our customers.
- (LaxSr1-x)yFeaCob oxide
- CexSmy oxide
- LaxBa1-xCr oxide
We provide a variety of battery materials in Infinita Labs, and a few of them are
- Lithium Cobalt Phosphate
- Lithium Cobalt Oxide
- Lithium Nickel Oxide
- Lithium Iron Phosphate
- Lithium Manganese Nickel Oxide
- Lithium Manganate
Sputtering targets are solid materials used to create thin films on substrates through physical vapor deposition (PVD).
Yes, we offer customization options for sputtering targets. You can request specific sizes, shapes, or compositions based on your unique requirements.
We offer a variety of spray-grade powders in Infinita Lab; here are a few
- Yttria/Zirconia
- Aluminum Oxide / Titanium Oxide
- Aluminum Oxide / Titanium Oxide/ Cerium Oxide
- Magnesium oxide/ Zirconia
- Titanium Oxide
Yes, each product page includes detailed specifications such as purity levels, chemical composition, dimensions, and applicable standards, ensuring you have all the information needed for your purchase.
The shelf life varies by product. Each material has detailed specifications, including recommended storage conditions and shelf life.
Yes, we offer product samples for many materials, including battery materials, fuel cell materials, and sputtering targets. Please get in touch with us to inquire about sample availability and pricing.
Yes, all our materials are rigorously tested and certified to meet the highest industry standards. Certification documents, such as Certificates of Analysis (CoA), are available upon request.
Yes, we offer material selection assistance. Our team of experts can guide you in choosing the right materials based on your specific project, whether it’s for research, manufacturing, or prototyping.
If you receive a defective product, please get in touch with customer service immediately. After verifying the issue, we will arrange for a replacement or refund.
Operational Support
We accept all major credit cards, bank transfers, and other secure online payment options. Corporate accounts can also request invoicing using net terms.
Yes, we ship our products and accept test samples from customers worldwide. International shipping rates and lead times vary depending on the destination.
We provide both domestic and international shipping. Shipping options include standard and expedited services. International delivery is available, and shipping rates vary by destination.
Due to the specialized nature of our products, returns are generally only accepted if there is a defect or shipping error. Please review our full return policy on the website and contact customer service if you encounter any issues.
Yes, we offer full technical support to help you use, store, and handle our materials correctly. Our experts are available to assist with any product-related queries.
Yes, we offer subscription or recurring delivery options for customers requiring regular materials supplies like battery components or sputtering targets. Contact our sales team to set up a custom supply plan.
We provide detailed handling and storage guidelines for all materials. Proper storage conditions, including temperature and humidity controls, are specified on each product page and in accompanying documentation.
Shipping times depend on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited options are faster.
If your order has yet to be shipped, you can update your shipping address by contacting customer support. Once the order is shipped, address changes are not possible.
Refunds are processed within 7-10 business days after we receive and inspect your returned item. The refund will be credited to the original payment method.
Once an order is placed, it is processed immediately. However, you may be able to cancel or change it if the order hasn’t been shipped yet. Please get in touch with customer service as soon as possible to request changes.
Refunds are typically processed within 5-7 business days of receiving the return. You can check the status of your refund by logging into your account or contacting customer service.
